BBVA Compass in 568 E Castle Pines Pkwy

Customer Reviews about BBVA Compass:

• ★ ★ ★ ☆ ☆
  The original Compass Bank was excellent. However, since the South American banking conglomerate, BBVA took over, things have taken a turn for the worst (customer-service wise). The final straw was yesterday and I am now planning to take my business to another bank who recognizes the value of a long term relationship. Wish it were a different story; I really miss the old Compass culture.
  By A Google User, June 09, 2017
• ★ ★ ★ ★ ★
  Great bank great people
  By Scott Draudt, May 24, 2017
• ★ ☆ ☆ ☆ ☆
  At the beginning it seems great, our rep. was friendly and helpful - but we were told to opt into some options that would be better for use, but the overdraft protection isn't protection, you pay for it, and if it has to transfer from saving to checking, you get charged $12, all overdraft fees are $38 per overdraft transaction - and when you call customer service, you better expect to be on hold for 30 minutes to an hour, and then by the time you speak with someone everything is a courtesy one time. I am switching banks immediately. Only good thing is they record all the calls, so when I needed to be escalate they will go back and ensure their staff did or did not say they could give you the refund from overdraft- again waiting 30 minutes to even talk to a rep. and then you have to wait 2-3 business days to find out the result of the recorded phone call, I would have just kept my bank in another State if I knew all these issues would have happened.
  By Sara Cook, January 29, 2017

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About BBVA Compass in Castle Rock