Allstate Insurance Agent: Steve Dow in 753 Maleta Lane Ste 101

Customer Reviews about Allstate Insurance Agent: Steve Dow:

• ★ ☆ ☆ ☆ ☆
  "Are you in good hands?" Nope!!! Beware of calling into the call center to make any changes and always always ask for confirmation in writing!!! I called in around March 2015 and apparently was routed to an afterhours call center that said they could handle any changes necessary. I proceeded to ask him to take my mother's car off our policy. The gentleman asked me if I wanted to keep my mom as a driver and I specifically said no, she is going into a nursing home and will no longer be driving. I thought I did my part, but of course not. I watch my bill keep going up over the months. I called my Agent Steve Dow's office and was told I have all the discounts possible, but yet it still went up month after month. Finally, I asked for a breakdown of what I am paying as the forms they provide on the website don't show what you're paying for. FINALLY!!! After calling back several times, the lady asked me who Sharon was! I said that is my mother that I took off March of 2015! I ask her to read the notes and it says that I only asked to remove the car and not my mother and they have no proof that I asked to remove my mother because I was routed through the call center and they take no responsibility for their errors. Hmmm... I didn't know there was a difference between Allstate and Allstate, but there really is! Neither will take responsibility for the other!!! So I thought, okay the call center records the conversations and I'll have them pull it and fix the mistake. NOPE!!! They only keep recordings for 30 days and it's my word against theirs. Are you kidding me? I did everything I was supposed to and it cost me upwards of $1000 and they are okay with losing my business vs fixing it. You know there's a bigger problem when they do not trust each other or take responsibility for each other when they are in fact the same company and chose not to stand behind the Allstate name. I will move my business elsewhere and to not recommend them at all! I am not asking for anything that is not right. I did everything I was supposed to and since I cannot prove that I called and asked to remove both my mother's car and mother, I'm in the wrong. I know for a fact that I told the support center that my mom would no longer be driving. I also have a hard time believing they cannot pull the call records longer than 30 days.
  By Christe Eldridge, May 26, 2017
• ★ ★ ★ ★ ★
  Doug and Steve have always been great as I frequently make changes to my multi-vehicle policy. This weekend I was picking up my motorcycle and they were able to get information to the dealer even on a Saturday! Instead of saying "you will have to wait until Monday" they were able to gen up something to keep the dealership happy and I was able to get my bike!
  By Sonia M, February 04, 2017

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About Allstate Insurance Agent: Steve Dow in Castle Rock